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Articles by Megan Jones
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on
LinkedIn
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What Is Nesting?
12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
Everything You Wanted to Know About Using Video in the Contact Centre…
Empathy Statements for Customer Service With Examples
Goodwill Gestures for Better Customer Relationships
Start Using AER Statements
Getting Started With Customer Service Mantras and Vision Statements
The Best De-Escalation Techniques
The Top 25 Positive Words and Phrases for Customer Service
Top Tips for Social Customer Service
23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
How to Handle Multiple Chat Conversations Effectively
How to Structure a Quality Coaching Session
What Is Right Party Contact (RPC)?
10 Customer Service Behaviours Every Contact Centre Agent Should Have
Clever Ideas for Induction Programmes
A Guide to Improving Mental Health In the Contact Centre
15 Quick Ways to Make Your Contact Centre Greener
The Best Ways to Start and End a Customer Conversation – With Example Phrases
White Paper (2017 Edition): What Contact Centres Are Doing Right Now
White Paper: How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition)
White Paper: What Contact Centres Are Doing Right Now (2015 Edition)
The Spring Clean: 85 Ways to Improve Your Contact Centre
What’s the Best Team Leader to Agent Ratio in the Contact Centre?
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
Latest Resources
Guide: Applying AI in Customer Service
Guide: Five Steps to Mastering Conversation Intelligence
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Latest Blogs
How to Extract Valuable Insights With Text Analysis
The New CX – AI and Agents in Conversation
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Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
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Contact Centre Dashboard Excel Template – FREE Download
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