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Articles by Megan Jones
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on
LinkedIn
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The Top 25 Call Centre Quotes
Customer Service Interview Questions
10 Ways to Recharge Your Contact Centre Culture
Managing Seasonal Intake – Your Questions Answered
10 Closing Techniques for Inbound Sales Advisors
16 Tips for Employee Empowerment
Less Than 20% of Contact Centres Calculate Customer Effort
The Average Contact Centre Cost per Call in 2016 is £3.64
The Average Customer Lifetime Value is over £1000
The Average Customer Churn Rate is 20%
Does Your Contact Centre Need a “Colleague Experience Manager”?
The Average Agent/Team Leader Ratio is less than 10
What’s Next With… Smarter Ways of Working?
20% of Contact Centres have a team to Respond Immediately to Complaints
Creative Ideas for Call Centre Office Design
10% of contact centres never schedule training
How Do I… Improve Sound Quality in the Contact Centre?
Most Contact Centre Managers Call Their Own Contact Centre Every Month
13 Ways Technology Can… Reduce Agent Stress
Almost 20% of Contact Centre Mangers Problem Solve Once a Month
14 Ideas We Learnt at OVO Energy’s Contact Centre
Is Your Music on Hold Turning Off Your Customers?
What is Social Customer Service?
Customer Justice – A New Way to Look at Complaints Handling
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
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Guide: Applying AI in Customer Service
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