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Articles by Megan Jones
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on
LinkedIn
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Support Employees Handling Emotionally Challenging Calls With Empathy
16 Ideas You Can Try From Skipton Building Society’s Contact Centre
5 Ways to Encourage Healthy Snacking
What is a Remote Agent?
38% of Industry Professionals Have NEVER Called Their Own Contact Centre
What is a Wrap-Up Code?
7 Ways to Encourage Staff to Drink More Water
1 in 5 Contact Centres Have an Email Service Level of More Than One Day
What is a Blended Agent?
10 Things You Can Learn From the General Motors (GM) Contact Centre
How Do I… Predict My Customers’ Behaviour?
11 Top Tips for Spreadsheet Forecasting in Excel
Most Customer Service Budgets are not Increasing
What is an Intranet?
12 Ways to Make Better Use of Agent Downtime
What Is a CRM System and How Can It Improve Contact Centre Performance?
5 Things That Will Drive Your Staff Away
Create and Maintain a Positive Culture
How to Get Skilled in Creating a Business Case
Really Understand Why Your Customers Are Contacting You
How to Get Buy-In for… Workforce Management (WFM) Software
Call Control Could Knock 20 Seconds off Your Average Handling Time (AHT)
Contact Centre Problem-Solving: 7 Steps to Improve Root-Cause Analysis
10 Ways to Improve Your Team Meetings
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
Latest Resources
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