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Articles by Rachael Trickey
Rachael Trickey first joined Call centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
She has a keen attention for detail and reviews many of the published articles for accuracy.
Connect with Rachael on
LinkedIn
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Four Reasons Why Smart Contact Centres Are Moving to the Cloud
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Recorded Webinar: 10 Techniques to Improve Customer Experience
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Recorded Webinar: Moving to Digital Customer Service
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UK National Contact Centre Awards 2018 – Winners Announced
Recorded Webinar: Latest Changes in Contact Centre Technology
Recorded Webinar: Chatbots and AI in the Contact Centre
Recorded Webinar: Getting the Best out of The Voice of the Customer
How to Match Gaps in Agent Training With Learning Opportunities
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Recorded Webinar: 5 Ways to Create Engaged and Empowered Agents
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Top 10 Contact Centre Software and Technology 2018
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