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Articles by Rachael Trickey
Rachael Trickey first joined Call centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
She has a keen attention for detail and reviews many of the published articles for accuracy.
Connect with Rachael on
LinkedIn
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The Intraday Story – Four Reasons to Think Again About Real-Time
Recorded Webinar: Measuring Customer Satisfaction
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Recorded Webinar: 10 Predictions for 2018
The Top Stories of 2017
8 Steps to Improve Call Centre Engagement
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Recorded Webinar: Being busy – The Modern Excuse for Not Coaching Staff
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