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Articles by Rachael Trickey
Rachael Trickey first joined Call centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
She has a keen attention for detail and reviews many of the published articles for accuracy.
Connect with Rachael on
LinkedIn
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Recorded Webinar: Contact Centre Metrics (2017)
Recorded Webinar: 5 Ways to get Agents to Improve Customer Experience
Recorded Webinar: Increasing the Take-up of Self Service
Best Practices to Improve Customer Experience in a Call Centre
Five Ways to Deal Effectively With Staff Sickness in a Call Centre
Can Poor Customer Service Cause The Demise Of An Entire Industry?
Recorded Webinar: 7 Ideas to Improve Your Quality Management
How You Can Reduce Call Handling Times Without Compromising on Service
GDPR: Not a Scary Regulation, but an Opportunity for Customer Services
Battling Anxiety When Dealing with Customers
Call Centre Team Leader Example Job Description
Recorded Webinar: How to Reduce Customer Effort in the Contact Centre
Recorded Webinar: Call Monitoring Strategies
Recorded Webinar : Speech Analytics and the Contact Centre
Recorded Webinar: The Best KPIs to Use in Your Contact Centre
Recorded Webinar: Delivering Consistent Service Across Different Channels
Recorded Webinar: 7 Ways to Drive up Your Quality Scores
Top 10 Contact Centre Software and Technology 2017 – The Results
Recorded Webinar: Incentives that Work
How to Get Your Team to Trust You
Human Touch Still Key to Great Customer Service
How to Set up an Outsourced Contact Centre Business
Setting Up an Office Dress Code
Recorded Webinar: The Secrets of WFM (2017)
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