Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Blogs
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Insights
Business Insights
Blogs
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Videos
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles by Rachael Trickey
Rachael Trickey first joined Call centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
She has a keen attention for detail and reviews many of the published articles for accuracy.
Connect with Rachael on
LinkedIn
Previous
Next
Recorded Webinar : Performance Management Tools
Photos From Red Nose Day 2017
Recorded Webinar: Artificial Intelligence in the Contact Centre
Recorded Webinar: 10 Ways to Improve Customer Experience
How to Choose Your Contact Centre Team
IVR Testing Explained
Recorded Webinar: How to Better Understand the Voice of the Customer
8×8
Recorded Webinar: How to Improve Rapport with the Customer
Recorded Webinar : Motivating Agents to Deliver Better Customer Outcomes
Recorded Webinar: The Right Words and Phrases to Use With a Customer
Recorded Webinar: Omnichannel – Joining up the Customer Experience
The Future of Intelligent Customer Routing
Going the Extra Mile for Customer Service
Recorded Webinar: Building A Culture Of Continuous Improvement
How to Say No to a Customer – With Examples
How to Tackle Call Centre Health Issues
The Top Stories of 2016
13 Predictions for the Future of CRM Systems
10 Mechanics That Drive Gamification
13 Mistakes to Avoid… Multichannel
The Hapless 13: Phrases That Call Centre Agents Must NEVER Say
Recorded Webinar: Building Emotional Intelligence into the Contact Centre
How to Receive Job Feedback… Without Becoming Defensive
Previous
Next
Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
Latest Resources
eBook: Improving Customer Loyalty in a Hyper Connected World
Guide: Applying AI in Customer Service
Upcoming Events
Why Industry Leaders are Prioritising AI Investment – Webinar
Achieving the Perfect Balance of Occupancy, Utilization, and Productivity – Webinar
Latest Blogs
NLP-Based vs. LLM-Powered Sentiment Analysis
How to Extract Valuable Insights With Text Analysis
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How it Improves Customer Service?