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Articles by Rachael Trickey
Rachael Trickey first joined Call centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
She has a keen attention for detail and reviews many of the published articles for accuracy.
Connect with Rachael on
LinkedIn
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Do You Know How to Make a Great First Impression?
How Do I… Manage and Schedule Multi-Skilled Agents?
Making Mentoring Work in the Contact Centre
Recorded Webinar: Efficiency vs Effectiveness
How to Give Feedback to an Employee… Without Upsetting Them
Managing Average Handling Time (AHT) in Multichannel Contact Centres
10 Best Practice Ideas to Improve Your CRM System
Top 10 Contact Centre Software and Technology 2016 – The Results
Training Your Staff to Be Effective at Live Chat
Recorded Webinar: 7 Sure-Fire Ways to Boost Morale in the Contact Centre
The Fraudster Is Calling… Why Aren’t Consumers Picking up on It?
Failure Demand – Reducing Cost and Improving the Customer Experience
The Emotional Side of Customer Experience
Brainfood
Is Your Call Centre Performance Data Leaving Your Agents Confused?
How to Host an Office Olympics
Passwords Will No Longer Be Needed Because Each Voice Is as Unique as a Fingerprint
Drive the Voice of the Customer into the Business for Real Change
Identify Your 3 Most Common Customer Issues, and Fix Them
Recorded Webinar: 10 Ways to Exceed Your Customers’ Expectations
Anatomy of a Good Call – Best practice… The Call
Recorded Webinar :Building a Positive Culture in the Contact Centre
How to Make Exit Interviews Work for You
Recorded Webinar: How to Really Empower your Agents
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
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eBook: Improving Customer Loyalty in a Hyper Connected World
Guide: Applying AI in Customer Service
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