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Articles by Rachael Trickey
Rachael Trickey first joined Call centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
She has a keen attention for detail and reviews many of the published articles for accuracy.
Connect with Rachael on
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Recorded Webinar: Designing a Better Forecasting Spreadsheet
Recorded Webinar: How to Build a Case for More Budget and Technology
FAQs – Are You Staying on the Right Side of the Law?
Recorded Webinar: Understanding Why Your Customers Are Contacting You
Recorded Webinar: Are You Staying on the Right Side of the Law?
Recorded Webinar: How to Measure Employee Engagement
Recorded Webinar: 10 Predictions for 2016
The Top Stories of 2015
It is Most Common for an Agent to Address the Caller as Mr/Mrs…
How to Personalise Customer Interactions
Team Building Game – Through the Key Hole
What Contact Centres Are Doing Right Now (2014 Edition)
3 World Cup Games for Your Contact Centre
Skills and Competencies for Roles in The Call Centre
Call Centre Agent: Example Job Description
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