Articles by Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn
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chair to cloud
Council Moves Entire Contact Centre to the Cloud for Remote Working
talkdesk webinar ad
Recorded Webinar: Modernizing the IVR
evaluagent webinar ad
Recorded Webinar : A Smarter Approach to Contact Centre QA – Video
Recorded Webinar: Emotional Intelligence in the Contact Centre
Call Centre Helper Webinar on The New Thinking Behind Great Contact Centre Leadership
Recorded Webinar: The New Thinking Behind Great Contact Centre Leadership
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Onboard, Train and Engage Remote Agents With Gamification
Call Centre Helper webinar on AI Trends to Keep an Eye On
Recorded Webinar: AI Trends to Keep an Eye On
Call Centre Helper webinar on 5 things you need to be analysing in your contact centre
Recorded Webinar: 5 Things you NEED to be Analysing in your Contact Centre
Webinar: Proven Techniques to Increase Customer Satisfaction webinar
Recorded Webinar: Proven Techniques to Increase Customer Satisfaction
The Advisor of the Future webinar
Recorded Webinar: The Advisor of the Future
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Recorded Webinar: Self-Service- How to Remove Calls from the Contact Centre
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How to Think Like Your Customers in Finance CX
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Recorded Webinar: Customer Feedback Strategies That You Cannot Ignore
Webinar on contact centre and customer service innovations
Recorded Webinar: Contact Centre and Customer Service Innovations
genesys average handling time webinar advert
Recorded Webinar: 7 Key Ways to Lower Average Handling Time
new voice media 10 predictions for 2020 webinar
Recorded Webinar: 10 Predictions for 2020
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The Top Stories of 2019
large contact centre of the year winners at ccnni awards
Stars of the NI Contact Centre Industry Celebrate Success!
Recorded Webinar: 5 Customer Experience Strategies You NEED to Try
Recorded Webinar: 5 Customer Experience Strategies You NEED to Try
Recorded Webinar: How to Make Your Agents More Productive
Recorded Webinar: How to Make Your Agents More Productive (2019)
Recorded Webinar: Proven Ways to Drive up Contact Centre Quality
Recorded Webinar: Proven Ways to Drive up Contact Centre Quality
Webinar on First Contact Resolution - How to get it right first time everytime
Recorded Webinar: First Contact Resolution – How To Get It Right First Time, Every Time
Webinar on How to Gamify Your contact centre and motivate advisors
Webinar Recording: How to Gamify Your Contact Centre and Motivate Advisors
Call Centre Helper webinar on Powerful New Approached to Improving Customer Jouneys
Recorded Webinar: POWERFUL New Approaches to Improving Customer Journeys
 
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