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Articles by Rachael Trickey
Rachael Trickey first joined Call centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
She has a keen attention for detail and reviews many of the published articles for accuracy.
Connect with Rachael on
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Recorded Webinar: The Latest Thinking on Contact Centre Metrics (2019)
Mpathy Plus
Recorded Webinar: The New Rules for Customer Experience
Recorded Webinar: Self-Service Strategies for your Contact Centre
How Collaboration Tools Are Transforming Customer Service
Artificial Intelligence in the Contact Centre: What You Should REALLY Know
NICE Announces CX Excellence Award Winners
William Hill Partners With Aspect Software
Recorded Webinar: The Key to Better Conversations with Customers
trivago Hotel Relations Books Talkdesk to Optimise Contact Centre
5 Reasons to Simplify Your Business Communications
Cloud Communications: Public, Private, and Hybrid – What’s the difference?
Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital
Recorded Webinar: How to Give the Wow Factor on Email & Live Chat
Recorded Webinar: How Real-Time Coaching Improves Agent Effectiveness
Recorded Webinar: Masterclass on Analytics
Recorded Webinar: Service Design – How to Improve Experiences
Recorded Webinar: 7 Ways Technology Can Improve The Contact Centre
Recorded Webinar: The Shape of the Contact Centre Industry In 2020 & Beyond
Recorded Webinar: The Secrets of WFM (2019)
Recorded Webinar: The Role of Chatbots in the Contact Centre
Recorded Webinar: 12 Great Ways to Improve Contact Centre Performance
Recorded Webinar: How to Best Use Contact Centre Metrics
Odigo
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