The Benefits of Workforce Management for Every Contact Center – Webinar Related Articles Workforce Management Guide Workforce Management vs Workforce Optimization – What’s the Difference? What Is Workforce Management (WFM)? 18 Workforce Management Case Studies Filed under - Archived Content, Enghouse Interactive Date: 30 May 2024, 11AM EDT | 4PM BST Location: Virtual Register Now Contact centers play a pivotal role in ensuring exceptional customer experiences. One crucial aspect that significantly contributes to their success is effective workforce management. During this insightful webinar, industry experts will delve into the numerous advantages of robust workforce management strategies tailored for contact centers. We will explore: the role of workforce management (WFM) solutions in a contact center of any size the Top 5 benefits including enhanced operational efficiency and improved customer satisfaction the latest global WFM trends Whether you are a seasoned contact center professional or new to the field, this webinar promises valuable insights that will enable you to unlock the full potential of your contact center operations. Don’t miss out on this opportunity to gain actionable strategies and best practices from industry leaders. Secure your spot today by registering. Presenters: Steve Morrell, ContactBabel Mark Ligi, Enghouse Interactive Author: Enghouse Interactive Published On: 10th May 2024 - Last modified: 31st May 2024 Read more about - Archived Content, Enghouse Interactive Recommended Articles Workforce Management Guide Workforce Management vs Workforce Optimization – What’s the Difference? What Is Workforce Management (WFM)? 18 Workforce Management Case Studies Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter