Date: 30 May 2024, 11AM EDT | 4PM BST
Location: Virtual
Contact centers play a pivotal role in ensuring exceptional customer experiences. One crucial aspect that significantly contributes to their success is effective workforce management.
During this insightful webinar, industry experts will delve into the numerous advantages of robust workforce management strategies tailored for contact centers.
We will explore:
- the role of workforce management (WFM) solutions in a contact center of any size
- the Top 5 benefits including enhanced operational efficiency and improved customer satisfaction
- the latest global WFM trends
Whether you are a seasoned contact center professional or new to the field, this webinar promises valuable insights that will enable you to unlock the full potential of your contact center operations.
Don’t miss out on this opportunity to gain actionable strategies and best practices from industry leaders. Secure your spot today by registering.
Presenters:
- Steve Morrell, ContactBabel
- Mark Ligi, Enghouse Interactive
Author: Enghouse Interactive
Published On: 10th May 2024 - Last modified: 31st May 2024
Read more about - Archived Content, Enghouse Interactive
