Date: Thursday 14th November 2024
Time: 10am PST
Is your contact center ready to take Auto QA to the next level? Join MiaRec for a live webinar hosted by a former contact center manager who knows what it takes to elevate your team. You already understand the benefits of using Auto QA to evaluate 100% of your calls, but now it’s time to measure ROI and boost your KPIs by 20% or more.
What You’ll Learn:
In this webinar, MiaRec will break down the strategic steps needed to drive significant improvements using Auto QA:
- Align Auto QA with your key contact center objectives.
- Ensure a smooth Auto QA implementation with effective planning.
- Tailor Auto QA settings to fit your team’s needs.
- Use Auto QA data to select high-impact calls for review.
- Make feedback actionable with focused training.
- Learn how to track and interpret performance trends post-training.
- Drive engagement and improvement by gamifying agent performance metrics.
Don’t miss out on the chance to get ahead of your competition and learn how to make Auto QA work even harder for your contact center.
Author: Miarec
Reviewed by: Jo Robinson
Published On: 23rd Oct 2024
Read more about - Call and Contact Centre Events, MiaRec
