Calabrio Continues Public Sector Momentum Related Articles Cloud Communications: Public, Private, and Hybrid - What's the difference? Practical Solutions for Public Sector Contact Centres on a Budget How Does the Public Sector Benefit From CCaaS? Calabrio Announces Winners of Analytics Competition and ONE Awards © MMD Creative - Shutterstock - 2310284955 Filed under - Contact Centre News, Calabrio Calabrio has announced at Customer Contact Week (CCW) its StateRAMP and TX-RAMP certifications of Calabrio GovSuite. These certifications add to Calabrio’s existing Federal Risk and Authorization Management Program (FedRAMP) authorization, confirming their dedication to meeting the stringent security standards required by federal, state and local government agencies. The new StateRAMP certification allows Calabrio to offer its secure, cloud-based solutions to government agencies in 27 states, such as Florida, Texas, and California. TX-RAMP, a more rigorous, state-specific certification, improves Calabrio’s capacity to work with government entities based in Texas. “Calabrio is dedicated to providing public sector customers with a secure intuitive software suite that can easily adapt to a hybrid workforce, and improves contact centre agent and citizen experiences,” said Mark Hagan, Vice President of Sales: Public Sector, Calabrio. “GovSuite makes it easier for government agencies to save money, reduce risks and avoid service disruptions.” Calabrio GovSuite, a comprehensive cloud contact centre solution designed specifically for government entities, has seen significant traction following its launch. Cloud technology provides rapid deployment, updates and scalability for future-proofing organizations. Robust security features meet the stringent requirements of FedRAMP, StateRAMP and TX-RAMP, ensuring that government agencies can confidently enhance their customer engagement and operational efficiency. Key features include: Innovative cloud technology that reduces time, cost and resources. Comprehensive view of contact centre performance from a single source. Tools that improve workforce performance, such as self-scheduling, automated coaching and integrated workflows, to help train, retain and attract employees. Artificial intelligence (AI), machine learning and data analytics to identify and respond to trends. Simplified, secure compliance by recording interactions across departments to capture actionable data. Enhanced quality management from automated processes of recording, assessing and reporting to improve agent skillsets and service to citizens. This blog post has been re-published by kind permission of Calabrio – View the Original Article For more information about Calabrio - visit the Calabrio Website About Calabrio The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering contact centres as a brand guardian. Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite. Find out more about Calabrio Author: Calabrio Published On: 4th Jun 2024 Read more about - Contact Centre News, Calabrio Recommended Articles Cloud Communications: Public, Private, and Hybrid - What's the difference? Practical Solutions for Public Sector Contact Centres on a Budget How Does the Public Sector Benefit From CCaaS? Calabrio Announces Winners of Analytics Competition and ONE Awards Related Reports Report: State of the Contact Centre 2023 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter