Calabrio has announced an exciting new integration with Five9. As a Five9 Select partner, Calabrio now offers Quality Management and Analytics capabilities through Five9 VoiceStream, a real-time audio and metadata streaming service.
This integration benefits Five9 virtual call centre (VCC) customers by providing enterprise-grade Call Recording, Quality Management, AI-driven Analytics, and Workforce Management (WFM), all supported and certified by Calabrio and Five9.
Utilizing Five9 VoiceStream’s real-time audio and metadata streaming, this collaboration surpasses competitors that offer audio records and metadata only after customer interactions.
Joel Martins, Chief Technology Officer and Interim Chief Executive Officer, Calabrio said “Our customers’ success drives Calabrio’s continued investment in innovation. Five9 shares this dedication to helping businesses thrive in an ever-evolving customer-centric environment.”
“With this collaboration, our customers can deliver exceptional experiences, increase agent satisfaction and boost operational efficiency.”
Dan Burkland, President, Five9 said, “Calabrio is an established leader in the workforce engagement management space and brings a long-standing history of customer commitment. Together, we are enabling contact centres to achieve unparalleled efficiency, flexibility and performance.”
For more information about Calabrio - visit the Calabrio Website
About Calabrio
The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering contact centres as a brand guardian. Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite. Find out more about Calabrio
Author: Hannah Swankie
Published On: 30th Jul 2024
Read more about - Latest News, Calabrio, Five9
