Calabrio WFM Integrates with Microsoft Dynamics 365

Calabrio has announced that its Workforce Management (WFM) solution now integrates with Microsoft Dynamics 365 Contact Center.

This development strengthens the ongoing collaboration between the two companies, enhancing Calabrio’s WFM capabilities for modern contact centres.

The integration offers agents self-service features and provides contact centre leaders with AI-driven insights to improve operational efficiency.

Raj Shankar, Global Head of Product at Calabrio, commented, “Together, Calabrio and Microsoft are empowering contact centres to deliver exceptional customer experiences. With Calabrio WFM seamlessly working with Dynamics 365, we provide customers with robust flexibility and efficiency.”

Calabrio’s WFM remains adaptable, working smoothly with Dynamics 365 and other leading CCaaS platforms, supporting contact centres in navigating an evolving industry.

Harish Tyagi, Product Leader, Microsoft, said, “Enabling Calabrio Workforce Management to work seamlessly with Microsoft Dynamics 365 Contact Center represents a significant leap forward for contact centres.”

For more information about Calabrio - visit the Calabrio Website

About Calabrio

The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering contact centres as a brand guardian. Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a cloud-native, fully integrated suite.

Find out more about Calabrio

Author: Hannah Swankie
Reviewed by: Jo Robinson