Calculate FTE Needed Per Hour and Create Shifts Related Articles How to Calculate the Number of Agents Required in a Contact Centre FTE Calculations How to Calculate Required FTE for Inbound Call Volumes How Far in Advance Should You Publish Your Contact Centre Shifts? © andreaobzerova -Adobe Stock - 294148576 1,186 Filed under - Forum Calculate FTE Needed Per Hour and Create Shifts Hi everyone, is there any software capable to tell me how many FTEs i need per interval, every 15 minutes, 30 minutes or an hour and then suggest me the different shifts that i should have in order to meet the requirements? Thank you. Question asked by Alexander Erlang Calculator The first part to your question is to use an Erlang Calculator https://www.callcentretools.com/tools/erlang-calculator/ For the second part see this article The Best Shift Patterns for the Contact Centre With thanks to Jonty Inquiry What roster can I do for 1 seat in a call center for 7 employees. 24/. It works out at 24 hours each. Or can it be done with less staff. With thanks to Gerald Use the Experimental Scheduler First run an Erlang calculation (try across 24 hours) and then try the Experimental Scheduler on the results page. https://www.callcentretools.com/tools/erlang-calculator/ With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 5th May 2022 Read more about - Forum Recommended Articles How to Calculate the Number of Agents Required in a Contact Centre FTE Calculations How to Calculate Required FTE for Inbound Call Volumes How Far in Advance Should You Publish Your Contact Centre Shifts? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter