Calculating FTE On ASA Related Articles FTE Calculations What Exactly is FTE Staffing - FTE Required 10 Things You Need When Calculating How Many Contact Centre Advisors You Need © chinnarach - Adobe Stock - 275830884 881 Filed under - Forum Calculating FTE On ASA Hi, I want to calculate FTE based on an ASA of 180 Seconds. Is there a formulae for that. The usual calculator would not answer it. Question asked by Varun Play Around With An Erlang Calculator If you want an average speed of answer of 180 seconds, then use a service level of 50% of calls answered in 180 seconds. With thanks to Jonty Calculating FTE On ASA What will be the formuula? With thanks to Triccia It is the Erlang C Formula It is the Erlang C Formula. But the maths can get quite involved. With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 20th Apr 2022 Read more about - Forum Recommended Articles FTE Calculations What Exactly is FTE Staffing - FTE Required 10 Things You Need When Calculating How Many Contact Centre Advisors You Need Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter