Calculating FTE On ASA
Hi, I want to calculate FTE based on an ASA of 180 Seconds.
Is there a formulae for that.
The usual calculator would not answer it.
Question asked by Varun
Play Around With An Erlang Calculator
If you want an average speed of answer of 180 seconds, then use a service level of 50% of calls answered in 180 seconds.
With thanks to Jonty
Calculating FTE On ASA
What will be the formuula?
With thanks to Triccia
It is the Erlang C Formula
It is the Erlang C Formula.
But the maths can get quite involved.
With thanks to Jonty
Author: Jonty Pearce
Published On: 12th Apr 2022 - Last modified: 24th Feb 2025
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