Call Recording Reports Related Articles A Guide to Call Centre Reports - with Examples Definition: Contact Centre Jargon and Terminologies The Top 10 Call Centre Technology for 2009 - the results The Hidden Gems of Call Recording © Tiko - Adobe Stock - 414534901 5,960 Filed under - Technology, Call Recording, NICE, Utilisation Recording solutions can generate statistical reports using the data stored about the recorded calls. These statistics can be used to measure the efficiency of the organisation and the utilisation of the recording system. Three types of report can typically be generated: Administrators: about utilisation of the recording system, e.g. usage of channels and resources. Managers: regarding the number of calls and average call length per user or user group. Supervisors: by combining use of evaluation reports, supervisors of call centres can assess both the efficiency and quality of agents. Typical call recording reports Reports can be generated with typical parameters, such as date, user or channel groups, or a specific channel or user. Typical report types include: Percentage utilisation Call volume Average call length Hours on calls Examples of call recording reports Further Reading A-Z of call recording features Implementing Call Recording VoIP Call Recording Contributors James King of NICE Systems Author: Jonty Pearce Published On: 14th Mar 2010 - Last modified: 11th Aug 2022 Read more about - Technology, Call Recording, NICE, Utilisation Recommended Articles A Guide to Call Centre Reports - with Examples Contact Centre Jargon and Terminologies The Top 10 Call Centre Technology for 2009 - the results The Hidden Gems of Call Recording Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter