Capacity Planning Templates Related Articles The 2024 Guide to Contact Centre Capacity Planning 20 Tips to Help Improve Your Capacity Planning How to Calculate the Number of Agents Required in a Contact Centre Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy © momius - Adobe Stock- 169841040 6,843 Filed under - Forum Capacity Planning Hi, I am looking for details on Capacity Planning templates where I can input forecasted calls, AHT, FTE, abandoned calls target, utilisation% and it calculates the required FTE for any given period. I have my own model but would like to validate it to ensure it is ‘fit for purpose’. Please could you help me? Many thanks Question asked by Claire Walton Answer for Capacity Planning Your best approach would be to use the Call Centre Helper Erlang Calculator. It does all of the above including abandoned calls. https://www.callcentretools.com/tools/erlang-calculator/ With thanks to Jonty How to Compute Call Capacity? Hi need help. Not really good with capacity planning. Please help in computing call capacity per week with this given data. Working hours in a day = 8 hours Working days = 5 days Total shrinkage = 20% Calls per hour per week = 480 With thanks to Nana Use the Weekly Planner The Erlang Calculator also has a weekly planner. Here is the link https://www.callcentretools.com/tools/erlang-calculator/ Author: Jonty Pearce Reviewed by: Megan Jones Published On: 12th Apr 2022 - Last modified: 29th May 2024 Read more about - Forum Recommended Articles The 2024 Guide to Contact Centre Capacity Planning 20 Tips to Help Improve Your Capacity Planning How to Calculate the Number of Agents Required in a Contact Centre Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter