Distribution Sanitaire Chauffage (DSC) is a subsidiary of the Saint Gobain group, which brings together several distributors, CEDEO, CLIM+, CDL Elec, and several brands such as Dispart and Envie de Salle de Bain.
DSC’s customers are building professionals specializing in sanitation, plumbing and HVAC engineering (heating, ventilation and air conditioning).
The Challenge
DSC’s professional clients make contact for guidance on the right product recommendations and pricing. They expect a personal touch and quick responses to help them serve their own customers.
To become the preferred brand for these professional clients, DSC wanted to enhance the efficiency and productivity of all its customer service centres by providing staff with the right tools, resources, and processes.
The Solution
To professionalize remote customer service, Odigo provided a single telephony solution for all of DSC’s centres, which was also integrated with their CRM system.
The Benefits
The Odigo solution delivered multiple benefits to DSC’s customer service:
- Smoother user experience
- 360° view of customer requests
- Tracking of indicators across all centres
This blog post has been re-published by kind permission of Odigo – View the Original Article
For more information about Odigo - visit the Odigo Website
About Odigo
Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions. Our cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for your customers and a satisfying, engaging experience for your service agents. Find out more about Odigo
Author: Odigo
Reviewed by: Megan Jones
Published On: 26th Feb 2025
Read more about - Industry News, Case Studies, Odigo
