Case Study: Dudley Council Transform Rental Management with MaxContact Related Articles 18 Workforce Management Case Studies Spotlight on… Local Council Contact Centres Computer Equipment Rental: Advantages and Disadvantages Case Study: Nottingham City Council Drive Efficiency and Channel Shift © fizkes - Shutterstock - 2449082599 Filed under - Contact Centre News, Case Studies, Local Government, MaxContact Dudley Council, who manage over 21,000 properties, faced challenges in rental income collection and arrears management. They needed a solution that could handle their complex requirements while empowering their team to work more independently and efficiently. The MaxContact team rose to the challenge, providing a dialler system with advanced reporting capabilities. The MaxContact solution addresses Dudley Council’s specific needs, streamlining their operations and enhancing their ability to serve the community effectively. Key features of the solution for Dudley Council included: An advanced dialler system for efficient outreach Comprehensive reporting for better performance management A user-friendly interface for a smooth onboarding experience A simple to use product, allowing for independent system updates Kelly Read, Assistant Team Manager at Dudley Council, reports, “One of the main benefits for us with MaxContact is us being able to amend the system without having to rely on other people, that’s been a key factor for us.” MaxContact’s commitment to client success extended beyond the initial implementation. They provided comprehensive training and on-site support, ensuring a smooth transition and empowering the Dudley Council team to make the most of their new system. The impact has been significant: improved efficiency in rental income collection, enhanced performance monitoring, and increased team autonomy. These improvements have allowed Dudley Council to manage its properties more effectively and respond to residents’ needs more promptly. Kelly concludes, “The whole experience right from the very outset with MaxContact has been great. Can’t fault them at all. It’s been a real positive experience.” This blog post has been re-published by kind permission of MaxContact – View the Original Article For more information about MaxContact - visit the MaxContact Website About MaxContact MaxContact is customer engagement software that goes above and beyond to build smarter customer experiences. Our platform is packed with powerful features, accessible for businesses large and small, and ensures organisations can operate compliantly. Find out more about MaxContact Author: MaxContact Published On: 26th Jul 2024 Read more about - Contact Centre News, Case Studies, Local Government, MaxContact Recommended Articles 18 Workforce Management Case Studies Spotlight on… Local Council Contact Centres Computer Equipment Rental: Advantages and Disadvantages Case Study: Nottingham City Council Drive Efficiency and Channel Shift Related Reports Buyer's Guide: What To Look For in Speech Analytics Technology eBook: How to Foster Innovation in a Hybrid Contact Centre eBook: The Impact of AI on the Contact Centre Download: The Top Contact Centre Challenges and How to Solve Them Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter