As channels and touchpoints expand and evolve, engineering a seamless customer contact journey has become increasingly technical.
Combined with the challenges of talent recruitment, technological integration, and limited resources – focusing on identifying the most impactful moments and delivering excellence will be key to drive satisfaction, loyalty – and boost business profits.
CCW Australia and New Zealand is returning in 2024 and the focus for the year – connections that matter.
The aim? To equip you with the inspirational insights, industry intelligence, practical guidance in CX, digital transformation and innovation.
Author: Robyn Coppell
Published On: 6th Sep 2023 - Last modified: 1st Mar 2024
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