CCW Australia and New Zealand Related Articles Customer Journey Map Examples With Expert Analysis What’s Next in CX? 5 Highlights From CCW Europe 2022 Customer Journey Measurement: The Essential Guide What Are Customer Touchpoints and How Can You Identify Them? Filed under - Archived Content As channels and touchpoints expand and evolve, engineering a seamless customer contact journey has become increasingly technical. Combined with the challenges of talent recruitment, technological integration, and limited resources – focusing on identifying the most impactful moments and delivering excellence will be key to drive satisfaction, loyalty – and boost business profits. CCW Australia and New Zealand is returning in 2024 and the focus for the year – connections that matter. The aim? To equip you with the inspirational insights, industry intelligence, practical guidance in CX, digital transformation and innovation. Author: Robyn Coppell Published On: 6th Sep 2023 - Last modified: 1st Mar 2024 Read more about - Archived Content Recommended Articles Customer Journey Map Examples With Expert Analysis What’s Next in CX? 5 Highlights From CCW Europe 2022 Customer Journey Measurement: The Essential Guide What Are Customer Touchpoints and How Can You Identify Them? Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter