Date: 11-13 November, 2025
Location: Hilton Syon Park, London
Customer management leaders are now faced with immediate pressure to define their long-term service strategy. It’s clear that AI is here to stay, and it’s their responsibility to build a business case that demonstrates a solid ROI.
CEO’s are asking “What are we doing with AI?” so implementing generative technology has become non-negotiable. It’s no longer a question of whether to move forward, but when.
Alongside this, there are the immediate hurdles to address of managing budget constraints and retaining the best AI-empowered talent through agent engagement.
Add on the expectation of leading with high-quality service, the agility to adapt to customer demands and service peaks, and protecting customer trust in the AI-revolution, how can executives manage the pressure to remain competitive whilst avoiding the risk of hastily adopting a tech suite that they’re not ready to execute?
Against the backdrop of constantly escalating regulatory requirements and customer expectations, the time is now to evaluate the customer service ecosystem and map out the road ahead.
In November 2025, the CCW UK Executive Exchange returns to provide a unique opportunity to build a tight-knit network in a closed-door, invitation-only environment with peers and hear from our expert speaker faculty who can answer the most pressing questions.
What To Look Forward To
- Engage across 18+ hours of content with 25+ expert speakers, and 12+ interactive sessions
- Meet with customer management leaders operating in the same region to discuss strategy whilst consuming content addressing the UK regional specific challenges and solutions
- Enjoy the opportunity to listen to the core lessons the Co-Founder and former Chief Customer Officer of Monzo Bank & Starling Bank, Jason Bates, has to share
- Gain practical insights from keynote presentations, executive boardroom case studies, roundtable discussions and surgery sessions to inform your own customer management strategy
- Access a unique agenda tailored to your biggest priorities with multiple choices of pre-registered sessions to attend
- Interactive 1-2-1 meetings to with potential partners in alignment with the requirements you will share pre-event
Author: Guest Author
Reviewed by: Robyn Coppell
Published On: 17th Mar 2025
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