Customer Contact Week UK Executive Exchange

Date: 12 – 14 November 2024

Location: Hilton Syon Park, London

Imagine and Define your Proactive and Futuristic CX Strategy

Customer management leaders are now faced with immediate pressure to define their long-term service strategy.

It’s clear that AI is here to stay, and it’s their responsibility to build a business case that demonstrates a solid ROI.

CEO’s are asking “What are we doing with AI?” so implementing generative technology has become non-negotiable. It’s no longer a question of whether to move forward, but when.

Alongside this, there are the immediate hurdles to address of managing budget constraints and retaining the best AI-empowered talent through agent engagement.

Add on the expectation of leading with high-quality service, the agility to adapt to customer demands and service peaks, and protecting customer trust in the AI-revolution, how can executives manage the pressure to remain competitive whilst avoiding the risk of hastily adopting a tech suite that they’re not ready to execute?

Against the backdrop of constantly escalating regulatory requirements and customer expectations, the time is now to evaluate the customer service ecosystem and map out the road ahead.

In November 2024, the CCW UK Executive Exchange returns to provide a unique opportunity to build a tight-knit network in a closed-door, invitation-only environment with peers and hear from our expert speaker faculty who can answer the most pressing questions.

Author: Guest Author