Centrical and Ocado Win Partnership Award

Centrical and Ocado Retail Ltd have received 2024 Partnership of the Year Award at the 2024 Forum Awards Ceremony Manchester, UK. The award recognises the strength and value of partnerships and collaboration in technology.

The Ocado and Centrical teams worked in very close partnership, even from before contracts were officially exchanged, and Ocado quickly became a design partner of Centrical from October 2022.

During the design partner program, we worked closely together to understand key requirements of Ocado’s Quality program, and how Centrical could support the framework directly within Centrical, allowing Ocado to remove the use of another 3rd party platform.

Centrical quickly became a one stop shop for all employee engagement, performance management, rewards and recognition, and quality management, for all levels of the Hub, allowing Mint to become an integral tool to the business.

On receiving the award Gal Rimon, CEO and Founder at Centrical, said, “we partner with our customers to future-proof the experience of employees and their customers, while enabling them to flourish in an ever-evolving industry.

Ocado had a sophisticated process, mostly about the structured interaction between employees and managers.

We worked together to define that process, and then we created an AI-enabled technology that made this interaction more empathetic, growth-focused to the employee, automated to the manager, and consistent to the organization.” 

Ocado continues to be an employer of choice and has improved performance efficiencies and quality metrics, we are laser-focused on continuing to support Ocado’s key business priorities, initiatives, and ideas on weekly calls sharing best practices and recommendations on how to make them come to life within Mint.

Daniel Ward, Senior People Development and Quality Manager at Ocado Retail Ltd added, “Working with Centrical this past year has been an absolute pleasure. Having an honest and open relationship with a partner makes achieving our business goals much easier.”  

About Centrical

Centrical provides a real-time performance management, microlearning, gamification, coaching, and voice of the employee platform for frontline teams. The solution inspires and personally guides employee success and growth by making every moment actionable.

Find out more about Centrical