Chat Concurrency
Is it possible to reduce the Chat volume by the concurrency target before loading into Erlang C
Example, if I have volume of 39 chats and a concurrency of 1.3 I would reduce the volume loaded to 30 chats per interval to adjust the erlang prod hrs requirement
Question asked by Chris
As A Rule of Thumb That Works
There is no Erlang formula for Chat concurrency so you will need to apply a formula. If 1.3 is your measured or predicted concurrency then this would be a good number to use.
With thanks to Jonty
Author: Jonty Pearce
Published On: 12th Apr 2022 - Last modified: 26th Feb 2025
Read more about - Call Centre Questions, Live Chat
