The only European focused Online Event on Cloud Technology for Contact Centers
23 – 24 March 2021 | Online | Free to attend
Enhancing flexibility, scalability and enhanced CX through Cloud Based Contact Centre Technology
The global pandemic demonstrated the importance of having a contact center infrastructure in place that could be effectively scaled according to the demands placed on the business.
Those business who were already operating on a cloud platform when the pandemic first struck were in a much stronger position to pivot to remote work, effectively manage the dramatic increase in contact volumes and ensure their staff had the tools necessary to deliver the best customer experience possible.
With that in mind, CX Network Live’s Cloud Contact Centres Europe will be focused on:
- Effectively scaling your contact center according to the contact volumes
- Minimizing the costs required to run your contact center
- Incorporating new channels into your omnichannel service strategy
- Enhancing the resilience and flexibility of your infrastructure
4 Reasons to Attend
- Hear the best case studies from the region
- Access the content on demand and watch in your own time
- Assess the latest technological innovations
- It is 100% free to attend
Author: Rachael Trickey
Published On: 2nd Feb 2021 - Last modified: 19th Feb 2021
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