Frontline supervisors play a pivotal role in the contact center, steering teams toward success – in fact, Gallup research shows that 70% of the variance in team engagement is determined solely by the manager.
However, managers are often overwhelmed by competing priorities and low bandwidth, impacting their ability to connect with and support their teams.
Managers are employees too, and organizations need to provide employee performance experience that also helps them perform, grow, and thrive into better leaders.
AI-powered recommendations, suggesting personalized coaching interventions based on real-time performance data can aid managers in enhancing their coaching effectiveness.
AI Copilot can also support the manager-as-supervisor aspect, freeing up bandwidth and enabling more face time (and better coaching sessions) with their teams.
Join our next webinar to learn how to transform contact center team managers into tomorrow’s leaders.
What we will cover:
- Key challenges for today’s frontline managers
- Supporting managers with actionable insights
- How to measure your managers to drive effectiveness
Author: Robyn Coppell
Published On: 23rd Feb 2024 - Last modified: 15th Mar 2024
Read more about - Archived Content, Centrical
