Date: Wednesday 26th March 2025 | 18:00 – 20:30 GMT
Location: Ducie Street Manchester M1 2TP
Afterwork with MaxContact – Unlocking Contact Centre Excellence
Get ready to unwind and connect with forward-thinking contact centre leaders in a relaxed atmosphere. Whether you’re looking to expand your professional network, improve contact centre performance, or simply enjoy an evening socialising with peers, this event is for you.
Rest assured, no sales pitches are allowed at this event. The aim is to equip you with valuable insights that will help you navigate the evolving landscape of AI, automation, and customer experience—without losing the human touch.
Join MaxContact for an evening of thought-provoking discussions on the intersection of technology, trust, and human behaviour in contact centres. Their expert speakers will explore:
- The future of AI & automation in customer interactions—what customers really want
- Why training alone isn’t the answer—and how to embed behavioural change in your contact centre
- How to move beyond CX strategy to create a customer-first culture that lasts
Discover actionable insights that will help you leverage technology without sacrificing trust, empower your agents, and exceed customer expectations.
Mark your calendar and join MaxContact at Ducie Street Warehouse, Manchester, UK, for an evening of learning, networking, and inspiration.
Author: MaxContact
Reviewed by: Jo Robinson
Published On: 14th Feb 2025
Read more about - Call and Contact Centre Events, MaxContact
