Wed, Sep 7, 2022 11:00 AM – 11:45 AM BST
Complaint handling in your contact centre – how to reduce them and improve customer experience
With customer complaints at their highest level on record and complaint handling costing firms more than £9bn a month in lost time, according to research from The Institute of Customer Service (ICS), what can you do to minimise complaints and meet and exceed customer expectations?
Join MaxContact and CX expert Natalie Calvert as we discuss how to equip your customer service staff to handle and minimise complaints in your contact centre. We’ll also be sharing an exclusive complaint reduction action plan template after the webinar to help you transform your customer experience.
What you’ll get from attending:
- Access to expert advice from a leading CX coach
- Actionable tips to reduce complaints in your contact centre
- An exclusive complaint reduction action plan template
- Live Q&A – ask our panellists anything
Click to Register: https://register.gotowebinar.com/register/2194815849211763212?source=CCH+Website
Author: Robyn Coppell
Published On: 1st Aug 2022 - Last modified: 12th Sep 2022
Read more about - Archived Content, MaxContact
