Looking for some compliments and nice comments to add into your call centre scripts?
We have put together a list of 100 examples of complimentary words for customer service to help your agents boost their conversation with friendly rapport – every time.
What are Complimentary Words?
Complimentary words are those that we use in a conversation to make the person we are talking to feel good about themselves.
They are generally words to describe an aspect of somebody’s personality/life or to describe something that belongs to the person receiving the compliment.
10 Top Complimentary Words to Use in Customer Service
We have put together ten of the top words customer service agents can use to compliment customers during their conversations:
- Excellent
- Good
- Nice
- Loyal
- Lovely
- Interesting
- Wonderful
- Clever
- Genuine
- Fun
Now lets take a look at these why these ten complimentary words work so well and examples of how to use them:
1. Excellent
From time to time, you will come across a “know it all” customer who challenges you on the advice that you give. These conversations can become a little frosty.
But if you instead praise their excellent research, you can compliment their dedication to the matter, helping to warm up the conversation.
You can then position yourself as someone with inside information to deal with the challenging customer.
“I can tell that you’ve done some excellent research.”
2. Good
When a customer opens up to you, validate that and show that you care. Using “good” as a complimentary word in such a scenario can be a helpful technique.
It is not easy for most people to open up, especially to a stranger, but if the customer is in a difficult situation, a compliment like this is the ideal way to show them that you are on their side.
“It’s good that you’ve shared that with me.”
3. Nice
During a conversation where the customer has clearly done their preparation and made sure they have gathered everything they need before the interaction, thank them for that.
Give them a compliment by telling them that it’s nice to speak to someone who has been so proactive. The word “nice” is not only complimentary but also a great positive word.
“It’s nice to speak to a customer who has been so proactive.”
4. Loyal
When checking a customer’s information, you may have noticed that they’ve been loyal to your business for a number of years. This provides you with the ideal opportunity to give a compliment.
By using this compliment, you can show that loyalty is valued by your company in a sincere way that makes sure the customer feels appreciated.
In this example, we also use the word “great” to further emphasize the compliment.
“I can see that you’ve been a loyal customer, that’s really great…”
5. Lovely
If the customer shares their address, which you know to be a nice area, this compliment is a great way to boost the customer’s ego and give the conversation a friendly feel.
Also, this phrase enables the advisor to demonstrate commonality, which is a great tool in building rapport with customers.
“Wow, you live in [INSERT PLACE]. That’s a lovely place. I’ve got family who live there.”
6. Interesting
When a customer is explaining their problem, they can feel a little silly if they are describing a mistake that they made.
Remove this negative sentiment by telling them that you understand their thought process and found it to be an interesting or maybe even innovative idea.
“That’s an interesting idea, I can see why you did that.”
7. Wonderful
“Wonderful” can be a great complimentary word to use when referring to something that the customer has done or, in this case, a choice that they have made.
It helps to reassure the customer that you support their decision and reaffirms that they have control over the choices that they have made.
“I think that you have made a wonderful choice.”
8. Clever
If a customer sounds unsure of a decision or a choice that they have made, support them by showing that you understand their thought process.
“Clever” is a great complimentary word to use in these scenarios, as it removes any sense of judgement from your response and reasserts to the customer that their decision-making has been logical.
“I think that was a very clever decision to make.”
9. Genuine
After an angry customer has vented at you, it can be difficult to know what to say next. The wrong thing can set the customer off again and damage their impression of you.
A compliment can work well in these situations, if used carefully. Thanking them for their genuine feedback can help to show the customer that you are on their side, before you move forward with answering their query.
“Thank you for your genuine feedback about how this is impacting you.”
10. Fun
If the customer makes a joke, simply passing over it can make things awkward. So giving a measured chuckle can be important to help move the conversation along.
When the joke does give you a genuine laugh, that’s great for rapport, which you can bolster by acknowledging the customer’s humour and complimenting them for it.
“Ah yes, that’s a fun observation.”
100 Examples of Compliment Words to Use in Customer Service
If you are looking for more compliment words to use, we have also put together a list of 100 complimentary words, including the ten above, for you:
| # | Compliment Word | Example Phrase |
|---|---|---|
| 1 | Accommodating | “Thank you for being so accommodating.” |
| 2 | Amazing | “It’s nice of you to provide such amazing feedback.” |
| 3 | Appreciative | “We are appreciative of your support.” |
| 4 | Awesome | “Thank you for your awesome feedback.” |
| 5 | Better | “We are here to make your experience better.” |
| 6 | Bright | “You have a bright outlook.” |
| 7 | Brilliant | “Your ideas are simply brilliant.” |
| 8 | Calm | “Thank you for being so calm during this difficult situation.” |
| 9 | Capable | “You are very capable.” |
| 10 | Charitable | “Thank you for being so charitable, many others would not be.” |
| 11 | Charming | “You are charming and delightful.” |
| 12 | Chatty | “It’s great speaking with someone so chatty.” |
| 13 | Cheerful | “Your cheerful approach is refreshing.” |
| 14 | Clever | “That’s a very clever observation.” |
| 15 | Commendable | “Your efforts are commendable.” |
| 16 | Composed | “Thank you for being so composed during these difficult circumstances.” |
| 17 | Conscious | “We are very conscious of the time that we have taken to resolve the problem.” |
| 18 | Considered | “Thank you for being so considered in your approach.” |
| 19 | Contagious | “Your enthusiasm is contagious.” |
| 20 | Cooperative | “Thank you for being so cooperative.” |
| 21 | Courteous | “Thank you for your courteous manner.” |
| 22 | Dedicated | “I wish all customers were as dedicated as you.” |
| 23 | Detailed | “Your detailed feedback is appreciated.” |
| 24 | Determined | “Your determined efforts are highly valued by our team.” |
| 25 | Disciplined | “You are very disciplined.” |
| 26 | Encouragement | “Your encouragement means a lot.” |
| 27 | Engaging | “Thank you for engaging with us on this issue.” |
| 28 | Enthusiastic | “Thank you for your enthusiastic feedback!” |
| 29 | Excellent | “Thank you for your excellent feedback.” |
| 30 | Fabulous | “It’s a fabulous product that you have chosen.” |
| 31 | Fantastic | “Your enthusiasm is fantastic!” |
| 32 | Favourable | “Your opinion is always favourable.” |
| 33 | Fine | “It’s a pleasure to serve such a fine customer like you.” |
| 34 | Flattering | “Thank you for the flattering feedback.” |
| 35 | Friendly | “It’s always a pleasure to assist our friendly customers.” |
| 36 | Fun | “It’s been fun talking with you today.” |
| 37 | Generous | “We are grateful for your generous support.” |
| 38 | Genuine | “Your genuine feedback is invaluable.” |
| 39 | Good | “It’s good to hear from you today.” |
| 40 | Good Choice | “That was a good choice you made.” |
| 41 | Gracious | “Thank you for being so gracious.” |
| 42 | Grateful | “We are grateful for your support.” |
| 43 | Great | “It’s great to have you as our customer.” |
| 44 | Happy | “It’s great you are now happy.” |
| 45 | Helpful | “Thank you for being so helpful.” |
| 46 | Impressive | “Your dedication is impressive.” |
| 47 | Incredible | “Thank you for the incredible feedback.” |
| 48 | Innovative | “Thank you for your innovative ideas.” |
| 49 | Insightful | “That is certainly very insightful.” |
| 50 | Interesting | “It’s been an interesting discussion with you today.” |
| 51 | Kind | “Thank you for your kind words.” |
| 52 | Likable | “You are very likable.” |
| 53 | Lovely | “It’s lovely to speak with you today.” |
| 54 | Loyal | “Thank you for being a loyal customer.” |
| 55 | Lucky | “We are lucky to have you as a customer.” |
| 56 | Measured | “Your approach is measured and thoughtful.” |
| 57 | Motivated | “We are highly motivated to solve your problem.” |
| 58 | Neat | “That is a neat solution.” |
| 59 | Nice | “It’s nice to hear from you.” |
| 60 | Noticed | “Your hard work and commitment have been noticed and appreciated.” |
| 61 | Observant | “Thank you for being so observant in spotting this problem.” |
| 62 | Optimistic | “Your optimism is infectious.” |
| 63 | Organised | “Your organised approach makes everything smoother.” |
| 64 | Outstanding | “Your support is outstanding.” |
| 65 | Patient | “Thank you for being so patient while we resolve this.” |
| 66 | Perceptive | “You are very perceptive.” |
| 67 | Perfect | “That’s a perfect solution to the problem.” |
| 68 | Persevering | “Thank you for persevering with us.” |
| 69 | Pleasant | “It’s pleasant to work with you.” |
| 70 | Polite | “You are always polite.” |
| 71 | Positive | “We appreciate your positive feedback.” |
| 72 | Proactive | “Thank you for being so proactive.” |
| 73 | Prompt | “Thank you for your prompt response.” |
| 74 | Prudent | “That is a very prudent choice.” |
| 75 | Punctual | “Thank you for being so punctual in your response.” |
| 76 | Quick | “Thank you for your quick response.” |
| 77 | Respectful | “Thank you for being so respectful.” |
| 78 | Responsible | “It’s great to see someone being so responsible.” |
| 79 | Sensible | “Your sensible approach is valued.” |
| 80 | Sincere | “Your sincere feedback is greatly appreciated.” |
| 81 | Smashing | “You are a smashing customer!” |
| 82 | Special | “You are special to us.” |
| 83 | Splendid | “You did a splendid job!” |
| 84 | Stunning | “Your review was stunning.” |
| 85 | Super | “You are super!” |
| 86 | Superb | “Your feedback was superb.” |
| 87 | Supportive | “Thank you for being so supportive.” |
| 88 | Terrific | “You are a terrific customer.” |
| 89 | Thorough | “We appreciate your thorough explanation.” |
| 90 | Thoughtful | “Thank you for your thoughtful comments.” |
| 91 | Tremendous | “Your efforts are tremendous.” |
| 92 | Trustworthy | “You are very trustworthy.” |
| 93 | Understanding | “We appreciate your understanding in this situation.” |
| 94 | Upbeat | “Your upbeat attitude is refreshing.” |
| 95 | Valued | “You are a valued customer.” |
| 96 | Versatile | “Thank you for being so versatile about this issue.” |
| 97 | Warm | “Thank you for your warm and kind-hearted support.” |
| 98 | Welcome | “You are always welcome.” |
| 99 | Witty | “Thank you for the witty feedback.” |
| 100 | Wonderful | “It’s wonderful to assist you today.” |
We hope that some of these words inspire you to give more compliments to customers in your customer service conversations.
Printable – 100 Compliment Words for Customer Service with Example Statements
Do you want to download this to share with your team?
Get your free download of 100 Compliment Words for Customer Service with Example Statements now:
Do Not Confuse Complimentary Words with Complementary Words
Not to be confused with complementary words, which refer to how something completes something else, for example as a free service e.g. This service is complementary (free/ at no additional charge). Both sound the same but are spelt differently.
More Examples of Using Complimentary Words in Customer Service
Let’s take a look at even more examples of how we can use complimentary words in the contact centre to help you find great things to say.
10 Examples of Words to Compliment a Customer’s Personality
These ten examples are great for complimenting an aspect of the customer’s personality:
- “I appreciate you being so enthusiastic about following this up.”
- “I think you’re just being humble.”
- “I’m always happy to have a conversation with such a friendly person.”
- “It is great that you have been so thorough in your research.”
- “It is very responsible of you to have made that decision.”
- “Thank you for being so observant and spotting our mistake.”
- “Thank you for being so patient with me on this.”
- “You are very generous to say that.”
- “You have been very cooperative, which makes my job a lot easier.”
- “Your feedback has been very helpful; I will share it with X department.”
10 Examples of Words to Compliment Something Linked to the Customer
The ten examples below are great for complimenting something that is closely linked to the customer:
- “I bet that your dog is delightful.”
- “I think that you have a fabulous home.”
- “I’m sure that you have lovely children.”
- “It’s excellent that you are helping to make a difference.”
- “It’s impressive that you do that for a living.”
- “That’s a fantastic accomplishment, you should be proud of yourself.”
- “That’s a really nice name, where does that originate from?”
- “You are a wonderful example to others.”
- “You have an awesome sense of humour.”
- “You have done a splendid job in figuring this out.”
Free Download – 50 Complimentary Words for Customer Service
If you want to share more complimentary words with your team, we have a free and easy to download PDF of 50 Words that you can print and put up:
How Best to Use Complimentary Words
While we have given lots of examples of words and compliments, the key is to deliver them in the right way. They need to come across as authentic.
A compliment cannot feel like just another box-ticking exercise.
The compliment needs to land in the right way so it feels natural. This doesn’t happen when you are trying too hard to compliment someone.
According to Gavin Scott, a Customer Service Expert “You have always got to be looking for that opportunity to deliver the compliment with that simple one-liner that will not only act as a compliment, but also show that you’re really listening to the information they’re sharing with you.”
Find out how to improve listening skills within your customer service team by reading our article: Top Tips to Improve Listening Skills on the Telephone
Listen Out for Those Bits of Gold Dust
There are always opportunities, in every conversation, where the customer gives you the chance to build rapport. Let’s call these bits of “gold dust”.
In our customer conversations, we should be listening out for these moments and taking the opportunities when that gold dust presents itself.
As Gavin says: “Frame them in a way that will make the person you are talking to feel good. Remember, it is all about creating a positive experience for the customer.”
These simplest little things will make the customer
For more advice on making customers feel good, read our article: What Does Good Customer Service Look Like?
For more language advice to apply to your customer service interactions, read our articles:
- The Best Courtesy Words and Phrases to Use in Customer Service
- The Best Power Words and Phrases to Use in Customer Service
- 27 Positive Statements to Use in Difficult Situations
Author: Megan Jones
Reviewed by: Robyn Coppell
Published On: 31st Mar 2023 - Last modified: 9th Oct 2024
Read more about - Skills, Customer Service, Downloads, Editor's Picks, Gavin Scott, Positive words, Printable, Soft Skills
