Concurrent AHT Related Articles How is Average Handling Time (AHT) Distributed? It is Not How you Think! Call Centre Reporting Metrics Such As AHT How to Reduce AHT While Maintaining Customer Satisfaction How to Calculate Concurrency AHT © EllerslieArt - Adobe Stock - 298526570 458 Filed under - Forum Concurrent AHT I am working in voice process, so how will calculate concurrent AHT and what would be definition for interview. Question asked by Rahul Concurrency In Chat You say that you are in a voice process, where there is no concurrency. You typically get this in a chat process. I think that this article should give you the answer With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 21st Sep 2022 Read more about - Forum Recommended Articles How is Average Handling Time (AHT) Distributed? It is Not How you Think! Call Centre Reporting Metrics Such As AHT How to Reduce AHT While Maintaining Customer Satisfaction How to Calculate Concurrency AHT Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter