Title – Making a Difference: Confidence & Compliance in Healthcare Customer Service
Join us live on July 27, 2023, at 4:00 PM IST. If you can’t make it, be sure to register so we can send you the recording.
Every industry has its own distinct challenges, but one stands out as truly unique when it comes to QA and customer service—healthcare.
Helping people through some of the most difficult moments of their lives, patient service representatives must be experts in emotional intelligence, while also adhering to strict regulatory guidelines.
Given the challenges of this balancing act, it’s no surprise that PSR attrition is typically driven by stress and burnout. To keep attrition rates down, it’s essential that you recruit intelligently, and provide coaching focused on wellbeing, empowerment, and performance.
When it comes to QA, protecting the patient’s personal healthcare information is your top priority. You’re not just dealing with numbers—you’re managing the sensitive details of a person’s life. Failure to safeguard this data can have significant financial consequences.
In this webinar, we’ll be joined by Morgan Cody (Quality Assurance Specialist at Benefis Health System) and Mary May (Group Director Quality Assurance at RelateCare) to discuss:
- Recruitment: The Key Competencies of Patient Service Representatives
- Coaching: Inspiring Confidence, Compliance, and Development
- QA: Designing a QA Program for a Changing Regulatory Landscape
Don’t miss out—book your place today and give your QA process a full physical.
Author: Rachael Trickey
Published On: 6th Jul 2023 - Last modified: 28th Jul 2023
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