Contact Center WFM: Trade Secrets From 3 Award-Winning Planning Managers – Webinar

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Question: Who could be a better source of proven, best WFM practice than an award-winning planning manager? Answer: 3 award-winning planning managers!

Join Jonathan O’Connor of Tructyre (The Forum 2023 Planning Manager of the Year), Steve Miller of Benenden Health (The Forum Planning Hero Award 2023) and Tim Milburn of emovis (UK Call Centre Management Association Resource Planning Manager of the Year 2023 – Gold) as they reveal the hacks, tips and best practices that helped take them to the top of their game.

Author: Robyn Coppell

Published On: 16th Oct 2023 - Last modified: 3rd Nov 2023
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