81% of People Prefer Contact Centre to Call Centre Related Articles What is Call Centre Shrinkage and How to Calculate It? Call Center Metrics: Examples, Tips & Best Practices The Top 10 most respected Call Centre People - 2009 Podcast - What Will a Good Call Centre Advisor Look Like in Ten Years © Call Centre Helper 177 Filed under - Contact Centre Research, Polls Contact Centre versus Call Centre? Which do you prefer? Contact Centre 81% Call Centre 9% Something Else (in comments) 5% No preference 5% “It seems like over the years “call center” or “contact center” have fallen out of favor but I think it’s good to be transparent. I do think this may shift with customer preferences as omni-channel solutions become more prevalent, but if you are operating a contact center, why not just call it that?” thanks to Jonathan “With so many digital options now and IVR systems encouraging customers to use them it’s no longer just about calls.” thanks to Alisdair “Customer Contact” thanks to Adam “In the world of digitisation and omnichannel, “Call Centre” is outdated” thanks to Charlotte When we asked this poll in 2012 the results were 60% Contact Centre. “Customer Experience Centre” thanks to Matthew Source: Call Centre Helper website reader poll Votes: 192 Date: October 2021 Author: Rachael Trickey Published On: 5th Nov 2021 - Last modified: 18th Nov 2021 Read more about - Contact Centre Research, Polls Recommended Articles What is Call Centre Shrinkage and How to Calculate It? Call Center Metrics: Examples, Tips & Best Practices The Top 10 most respected Call Centre People - 2009 Podcast - What Will a Good Call Centre Advisor Look Like in Ten Years Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter