Date: 5th December 2024
Time: 11am GMT
Join MaxContact for a journey into the contact centre of 2025. Their expert panel will dissect the trends that shaped 2024 and focus on the challenges and opportunities awaiting you in 2025.
This isn’t just another predictions webinar. They’re diving deep into the realities of today’s contact centre landscape and exploring how they’ll evolve in the coming year. From the general business climate to specific industry shifts, they’ll cover it all with a keen eye on what matters most to you.
The heart of our webinar is a dynamic panel discussion that tackles the burning questions shaping our industry’s future:
- The evolving role of AI in contact centres
- The anatomy of high-performing teams in 2025
- Emerging metrics that will redefine success
- The impact of political and economic shifts on operations
- The delicate balance between personalisation and privacy
Designed for forward-thinking operational and contact centre leaders, this webinar promises to challenge your assumptions and equip you with actionable insights. You’ll be able to engage directly with the panellists with a live Q&A session.
Don’t just prepare for the future—shape it. Join MaxContact as they map out the path to contact centre success in 2025 and beyond. Reserve your spot now.
Author: MaxContact
Reviewed by: Jo Robinson
Published On: 28th Oct 2024
Read more about - Call and Contact Centre Events, MaxContact
