Contact Centres Employ 3.7 Million People in Europe Related Articles Case Study: APM Saves $1 Million With Genesys Cloud RingCentral Launches Video Meetings in Europe Customer Contact Week Europe (CCW Europe) 2024 Definition: Contact Centre Jargon and Terminologies 3,165 Filed under - Archived Content A study has shown that 3.7 million people are employed across 35,000 contact centres in Europe. The study, sponsored by Altitude Software, has shown that in 2013 there were more than 35,000 contact centres, with 78 seats on average, employing 3.7 million people across 30 countries in Europe. The Benchmark projects a 4.4% compound annual growth rate in contact centre employment in Europe in the next decade. The study also estimates that outsourcing represents 20% of contact centre activity in Europe, while inbound operations are reported to account for 75%. David Romero “The European contact centre market is a fast evolving reality that requires more research,” said David Romero, Chief Marketing Officer at Altitude Software. “The Benchmark is a remarkable effort to further our understanding of industry trends in Europe.” The report draws from national contact centre association surveys, and from publicly available information and data sets, to build a Europe-wide industry portrait. Author: Megan Jones Published On: 16th Jul 2014 - Last modified: 18th Mar 2024 Read more about - Archived Content Recommended Articles Case Study: APM Saves $1 Million With Genesys Cloud RingCentral Launches Video Meetings in Europe Customer Contact Week Europe (CCW Europe) 2024 Contact Centre Jargon and Terminologies Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter