Date: 11 July 2024, 09:00-16:30
Location: London
In an era where customer experience is paramount and changing fast, financial institutions are redefining their approach to contact centres.
The Contact Centres in Financial Services Summit provides an engaging platform for professionals to explore the latest trends, technologies, and strategies reshaping the way financial services connect with their customers.
Key Themes:
- Digital Transformation: Explore how cutting-edge technologies, including AI, chatbots, and automation, are revolutionizing contact centre operations.
- Customer-Centric Strategies: Hear case studies and best practices on creating customer-centric contact centre environments that drive customer satisfaction and loyalty.
- Compliance and Security: The latest developments in regulatory compliance and security in financial services customer interactions.
- Data Analytics and Insights: Harness the power of data analytics to gain valuable insights into customer behaviours, sentiment and preferences, utilising personalisation and targeted engagements.
Who Should Attend:
This summit is tailored for executives, managers, and professionals involved in customer service, contact centres, technology, and innovation within the financial services industry.
- Call Centre Directors
- Customer Service Director
- CTO, CEO, COO, CCO
- Customer Experience Directors
- Staffing and Resourcing Leads
- Operations Directors
- IT Leaders
- Director of CX
Author: Robyn Coppell
Published On: 4th Jun 2024 - Last modified: 12th Jul 2024
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