Date: 27th March 2025, 8am PST | 11am EST | 4pm GMT
Location: Virtual
In today’s fast-paced and ever-evolving business environment, contact centers face the challenge of keeping their agents knowledgeable, efficient, and adaptable. Continuous learning is not just a buzzword but a crucial strategy for maintaining a competitive edge and delivering exceptional customer service.
Join Scorebuddy for an insightful webinar where they will explore innovative approaches to fostering a culture of continuous improvement and skill enhancement within your contact center.
During this webinar Scorebuddy will discuss practical strategies for implementing effective learning programs that ensure your agents remain at the forefront of industry standards and best practices.
Key Discussion Points:
- The Importance of Continuous Learning in Contact Centers
- Assessing Skill Gaps and Training Needs
- Designing Effective Learning Programs
- Leveraging Technology for Learning
- Fostering a Culture of Continuous Improvement
- Measuring the Effectiveness of Learning Programs
Author: Scorebuddy
Reviewed by: Robyn Coppell
Published On: 17th Feb 2025
Read more about - Call and Contact Centre Events, Scorebuddy
