In the uncertain economic climate of 2023, the tech industry is facing considerable challenges—but cutting costs doesn’t have to mean cutting back. By developing a robust QA program you can maintain, and even improve, operational efficiency with limited resources.
With research finding that a long-term CX strategy can facilitate revenue growth, even during periods of economic contraction and recession, businesses that prioritize customer experience can expect a significant ROI.
“Improving the customer experience has increased sales revenues by 2 to 7 percent and profitability by 1 to 2 percent.” – McKinsey Research
During this webinar, we will explore what you can do to deliver exceptional CX, covering:
- Omnichannel CX
- Personalized Customer Journeys
- Conversational Analytics
- Root Cause Analysis
- CRM Integrations
Author: Robyn Coppell
Published On: 8th Mar 2023 - Last modified: 31st Mar 2023
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