This 4th Annual Customer-Focused Contact Centres Conference Also Features:
- 20 Cross-Sector, Brand-Side Contact Centre Directors Speaking!
- Brand New Speaker Line-Up! Including Jaguar Land Rover, The Very Group & Air France-KLM
- Cutting-Edge Practice For 4 Years & Counting!
- 18 Varied Contact Hubs Across 8 Sectors
- Capture The Momentum Of 2021! Learn and inspire
- 3 Interactive Q&A Panels: A) VOC & Keeping Pace With Changing Expectations & Behaviours B) Internal Cultures & Colleague Experience C) Contact Centre Evolution
- Peer Sharing: Networking Opportunities & Q&As Throughout The Day
23 Cross-Sector Leaders From Contact Centres & CX Hubs Delve Into The Strategies, Insights & Innovations They Have Drawn Upon To Keep Apace With Digital Change, Cultivate Thriving Work Cultures & Excellent Customer Care & Drive Their Operations Forward In A More Remote World
Author: Rachael Trickey
Published On: 24th Mar 2022 - Last modified: 24th Jun 2022
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