A One-Day Conference & Networking Event Laser-Focused On Contact Centre People, Operational & Customer Strategies To Action Today & See Results Tomorrow
16 Contact Centre Leaders Share Hard-Won, Practical Insights & Strategies To Future-Proof Contact Centre Customer, People & Operational Strategies, Increase Hybrid Working Efficiencies, Improve Internal Cultures & Agent Experiences For Sky-High Retention & Engagement, Leverage New Tech & AI, Improve Strategies With Actionable Data Insights, Keep Pace With Changing Customer Expectations & Behaviours For Personalised Omnichannel Strategies & Streamlined Journeys.
Retain Agent Talent, Optimise Flexible & Hybrid Models & Adopt AI & New Tech Which Deliver Seamless-End-To-End Customer Journeys For:
- Future-Proofed Customer-Centric Contact Centre Cultures & Experiences
- Value-Driven Hybrid & Flexible Working
- Embed Internal Cultures & Colleague Experience
- Attract, Retain & Engage Agents
- Leverage New Tech & AI
- Exceptional Customer Services, CX & Journeys
- Personalised Omnichannel Strategies
- Advanced Data, Insights & Measurement Techniques
- Proactive Responses To Customer Expectations & Behaviours
- Improve Operational Efficiencies & Outsourcing
- Leadership & Career Path Pipelining
Author: Rachael Trickey
Published On: 20th Jun 2023 - Last modified: 6th Oct 2023
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