CX AI Innovation Week

Date: 24th September – 26th September 2024

Location: Virtual

Join NICE for CX AI Innovation Week, a ground-breaking webinar series designed to explore the transformative power of AI in customer experience (CX).

Over three dynamic days, they’ll uncover why AI tailored for CX is not just a trend but a game-changing force in driving customer satisfaction, operational efficiency, and revenue growth.

Day 1 | Why You Need AI Purpose-Built for CX

Tuesday, September 24, 2024

AI is rapidly becoming an integral part of our lives, from smartphones to smart homes. But how effective is it in transforming customer experience?

On Day 1, delve into real-world use cases that demonstrate how AI specifically designed for CX delivers exceptional ROI and serves as a powerful revenue generator.

11:00-11:45 AM EDT

AI: The CX Solution Brands Need and Customers Deserve

Guest Speaker: Melanie Turek, VP of Research for Digital Transformation and Connected Work at Frost & Sullivan

12:00-12:30 PM EDT

Expert Forum: Choosing the Right CX AI for Your Brand

Day 2 | Creating Holistic Awareness through AI for CX

Wednesday, September 25, 2024

Fragmented systems and data siloes often lead to disjointed customer experiences. On Day 2, we’ll explore the role of AI in bridging this gap by providing holistic customer insights and enabling seamless, personalized interactions.

Learn how AI can align your brand’s perception with customer expectations, creating a unified and engaging customer journey.

11:00-11:45 AM EDT

Bridge the Customer Experience Divide

Guest Speaker: Omer Minkara, Vice President & Principal Analyst at Aberdeen

12:00-12:30 PM EDT

Expert Forum: The Power of Awareness and Memory in CX

Day 3 | AI-Powered Self-Service: Beyond “Smart Chatbots”

Thursday, September 26, 2024

Consumer expectations are evolving, and so should your self-service strategies. On Day 3, discover how AI-driven self-service goes far beyond traditional chatbots, creating a culture of customer-centricity.

Learn why AI built for CX is the key to exceeding customer expectations and delivering exceptional digital self-service experiences.

11:00-11:45 AM EDT

Digital-First Self-Service = AI-powered Self-Service

Guest Speaker: Derek Top, Principal Analyst & Research Director at Opus Research

12:00-12:30 PM EDT

Expert Forum: Painting a Digital Self-Service Masterpiece with AI

Don’t miss out on this opportunity to revolutionize your CX strategy with cutting-edge AI solutions. Register now for CX AI Innovation Week and take the first step towards transforming your customer experience.

Author: NICE