Date: 17 April 2025, 11:00 am ET / 16:00 BST
Location: Virtual
Join NICE’s guest speaker, Max Ball, principal analyst at Forrester, as he explores the latest CCaaS trends, the growing role of AI, and how enterprises can navigate the terrain without wiping out.
As the author of The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025, Max will also share the criteria and methodology from the report.
In this session, you’ll walk away with:
- Key trends shaping the future of CCaaS
- How AI is transforming customer interactions
- Strategies to future-proof your contact center
- Expert insights to stay competitive in a shifting market
Author: NICE
Reviewed by: Robyn Coppell
Published On: 4th Apr 2025 - Last modified: 6th Apr 2025
Read more about - Call and Contact Centre Events, NICE, NICE CXone
