CX Award Wins – June 2024

Talkdesk Named AI Trailblazer in 2024 KMWorld AI 100

Talkdesk has been named in the 2024 KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management, and featured as an AI Trailblazer.

This recognition honors vendors that integrate AI into their knowledge management offerings. Talkdesk was included for its innovation and success in enabling businesses to use generative artificial intelligence (GenAI) throughout the customer journey.

Tiago Paiva, founder and chief executive officer at Talkdesk, said: “It’s an honor to be recognized by KMWorld for our cutting-edge AI innovation. I truly believe with GenAI we can finally close the curtain on bad customer experiences, so that’s where we’re focusing our efforts.”

Talkdesk Leads the Way in 2024 CCaaS Software Market

Talkdesk has been recognized as a Leader in the 2024 IDC MarketScape for Contact Centre as a Service (CCaaS) applications software.

This acknowledgement underscores Talkdesk’s capability to leverage its AI-powered CX platform, industry-specific solutions, and adaptable AI features to enable organizations to deliver outstanding customer experiences.

NICE Named as CCaaS Leader in New MarketScape Report

NICE has announced that it has been named a Leader in IDC MarketScape: Worldwide Contact Centre as a Service Applications Software 2024 Vendor Assessment report.

Barry Cooper, President, CX Division, NICE, said, “We believe the IDC MarketScape’s recognition of NICE as a Leader is a true testament to our decades of innovation. We have harnessed AI’s transformative potential and have been leading the market as we used it to power our CX innovation.”

Mary Wardley, IDC, said, “Consider NICE when you are looking for a complete platform offering inclusive of analytics, AI, and automation. NICE’s global presence, partner ecosystem, and entry into vertical functionality, including certifications, offer a comprehensive next-generation foundation for large global organizations.”

8×8 Wins Two Visionary Spotlight Awards

8×8 has received two 2024 ChannelVision Visionary Spotlight Awards (VSA). The company won the Business Technology award for its 8×8 Contact Centre and the Overall Excellence award for the 8×8 Elevate partner program.

The Visionary Spotlight Awards (VSAs) recognize innovation in communications by channel and service providers, evaluating products, services, deployments, and contributions in various categories.

8×8 Contact Centre was highlighted as exemplifying rapid innovation within the communications industry, and 8×8’s Elevate partner program was praised for demonstrating a cornucopia of opportunities for channel partners to boost their roles as trusted partners for business success.

“We are honoured by these award wins and their indication that the work we’re doing and the innovations we’re introducing are resonating with our partners and customers.

“I believe one of the reasons for our ongoing success is that we are actively listening to feedback from our partners and customers, fine-tuning our partner program to best align with what our partners need,” said Michelle Paitich, Global Vice President of Channel Sales at 8×8.