CX Award Wins – March 2025

Talkdesk Leads G2’s Spring 2025 Rankings

Talkdesk has been recognised as a leader in G2’s Spring 2025 Reports, earning the top spot in 23 reports and ranking among the top three in 76 others.

With over 1,700 five-star reviews, it continues to be a prominent player in the contact centre industry. In total, Talkdesk earned 104 G2 badges, including distinctions for leadership, ROI, usability, and customer satisfaction.

Mike Odekerken, Director of Enterprise Sales at Talkdesk expressed excitement on social media: “We did it again! Talkdesk collecting all the five star G2 ratings once more!”

Centrical Wins Bronze at Stevie Awards For Sales and Customer Service

Centrical has been awarded a Bronze Stevie Award in the Contact Center Solution category at the 19th annual Stevie Awards for Sales & Customer Service.

This recognition highlights Centrical’s AI-powered platform. This year’s winners were selected from over 2,100 nominations across 45 countries by a panel of 176 professionals.

Gal Rimon, CEO and Founder of Centrical, said, “This recognition underscores the immense impact Centrical has on frontline teams worldwide.”

Stevie Awards president Maggie Miller stated, “The outstanding scores awarded to this year’s Stevie winners reflect the exceptional levels of achievement they demonstrate.”

Peopleware Wins Six G2 Badges for Autumn 2024

injixo has been awarded six G2 badges for autumn 2024. These badges, based on reviews from everyday users, reflect injixo’s strong performance across various regions and sectors.

The company received badges for ‘High Performer Europe’, ‘High Performer EMEA’, ‘High Performer UK’, ‘High Performer’, ‘High Performer Mid-Market’ and earned the ‘Users Love Us’ badge. These awards highlight customer satisfaction with injixo’s functionality and user support.

8×8 Celebrates 13th Year as Gartner UCaaS Leader

8×8 has been named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) for the thirteenth consecutive year.

The company’s 8×8 Work solution integrates enterprise cloud voice, video meetings, and team chat across desktop, mobile, and web platforms, offering coverage in 59 countries.

Samuel Wilson, Chief Executive Officer at 8×8, said, “It is always an honor to be named by Gartner as a Magic Quadrant Leader, especially as we have now received this recognition for thirteen years in a row.“

Zoom Named UCaaS Leader in 2024 Gartner Report

Zoom has been named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide, marking its fifth consecutive year in this position.

The report evaluated 11 companies in the unified communications sector, with Zoom recognized for its comprehensive suite of solutions, including Zoom AI Companion, Zoom Contact Center, Zoom Team Chat, Zoom Phone, Zoom Meetings, and Workvivo.

Graeme Geddes, chief growth and sales officer at Zoom, said, “We believe being named a Leader in the Gartner Magic Quadrant for UCaaS for the fifth year in a row is a true testament to our dedication and commitment to providing the best in class UCaaS solutions.”

Author: Hannah Swankie
Reviewed by: Rachael Trickey