CX Award Wins – December 2024

Injixo Wins Six G2 Badges for Autumn 2024

injixo has been awarded six G2 badges for autumn 2024. These badges, based on reviews from everyday users, reflect injixo’s strong performance across various regions and sectors.

The company received badges for ‘High Performer Europe’, ‘High Performer EMEA’, ‘High Performer UK’, ‘High Performer’, ‘High Performer Mid-Market’ and earned the ‘Users Love Us’ badge. These awards highlight customer satisfaction with injixo’s functionality and user support.

8×8 Celebrates 13th Year as Gartner UCaaS Leader

8×8 has been named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) for the thirteenth consecutive year.

The company’s 8×8 Work solution integrates enterprise cloud voice, video meetings, and team chat across desktop, mobile, and web platforms, offering coverage in 59 countries.

Samuel Wilson, Chief Executive Officer at 8×8, said, “It is always an honor to be named by Gartner as a Magic Quadrant Leader, especially as we have now received this recognition for thirteen years in a row.“

Zoom Named UCaaS Leader in 2024 Gartner Report

Zoom has been named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide, marking its fifth consecutive year in this position.

The report evaluated 11 companies in the unified communications sector, with Zoom recognized for its comprehensive suite of solutions, including Zoom AI Companion, Zoom Contact Center, Zoom Team Chat, Zoom Phone, Zoom Meetings, and Workvivo.

Graeme Geddes, chief growth and sales officer at Zoom, said, “We believe being named a Leader in the Gartner Magic Quadrant for UCaaS for the fifth year in a row is a true testament to our dedication and commitment to providing the best in class UCaaS solutions.”

Talkdesk Wins 2024 A.I. Customer Service Award

Talkdesk has been recognized as the winner in the “Best Use of A.I. in Customer Service” category at the 2024 A.I. Awards.

This accolade highlights Talkdesk’s innovation in delivering advanced AI solutions for customer service, setting it apart in a competitive global field.

Annabelle Whittall, technical director and head judge of the A.I. Awards, said, “Talkdesk has been awarded the ‘Best Use of A.I. in Customer Service’ at the 2024 A.I. Awards for its pioneering work in transforming customer experience through generative A.I.“

Tiago Paiva, chief executive officer and founder of Talkdesk, said, “We are proud to be named a winner in the 2024 A.I. Awards program in the category Best Use of A.I. in Customer Service. This recognition shows the dedication of our teams and motivates us to keep raising the bar.”

EvaluAgent Earns 17 G2 Badges in 2024 Report

Evaluagent has earned 17 G2 badges in the Fall 2024 report.

The company was recognized for its user-friendly platform, including being named “Easiest to Do Business With” for enterprise-level companies.

Evaluagent also secured “Leader” and “High Performer” badges for Contact Center Quality Assurance in the UK, EMEA, and the Americas, as well as “High Performer” for Conversation Intelligence across the UK, EMEA, and Europe.

James Marscheider, Chief Commercial Officer at evaluagent, said, “It’s always great to get such positive feedback from customers, and even better that this culminates in evaluagent cementing its place as a market leader.“

Author: Hannah Swankie
Reviewed by: Rachael Trickey