CX Event to Showcase Enlighten’s Pioneering AI For Business Related Articles Overcoming Obstacles to AI Adoption Our Top Use Cases for AI in Customer Service 9 Ways to Use AI in Customer Service 6 Key Ways to Reduce CX Friction to Increase Online Conversions © aNorther - Shutterstock - 1747166378 Filed under - Contact Centre News, Darren Rushworth, NICE During the NICE Interactions International conference, attendees will hear from NICE CEO Barak Eilam, industry-leading analysts, top executives, CX experts and customers with first-hand experience using Enlighten’s core AI engine and NICE’s scalable, cloud-native CXone platform to power next-gen CX. Industry analysts will share best practices in AI, generative AI technologies and beyond: how to listen, how to speak and why it matters. CX leaders will cover successful CCaaS migrations and how NICE CXone is driving brands to achieve operational success and 24/7 customer support. At this year’s event, NICE also welcomes Bear Grylls, master outdoorsman and star of the hit show Man vs. Wild. Grylls is a British adventurer, writer, television presenter and businessman. He spent three years as a soldier in the British Special Forces, as part of 21 SAS Regiment, where he learned the valuable survival skills he now teaches around the world. His lengthy list of accomplishments includes being one of the youngest climbers ever to reach the summit of Mount Everest. In 2009 Grylls was appointed as The Scout Association’s youngest-ever Chief Scout of the United Kingdom and Overseas Territories. Interactions International will feature more than 16 best practice sessions. This includes a session on duty of care and how brands can use Enlighten to better support vulnerable customers and deliver exceptional experiences for all. CX leaders will also discuss omnichannel in the new era as well as how brands can leverage NICE technology to deliver automation that enhances employee engagement. A panel discussion will look at reinventing communication compliance, exploring how to support mobility while maintaining compliance. “CX is undergoing a rapid transformation due to AI and digital advancements,” said Darren Rushworth, President, NICE International. “This year’s event will highlight strategies for brands to become digitally fluent and deliver next-level experiences for customers and agents. We are excited to welcome attendees to discuss the latest CX trends in AI, digital, self-service and WEM and how this is reshaping the future of CX.” To register for Interactions International 2023 or to learn more, click here. For more information about NICE - visit the NICE Website About NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business. Find out more about NICE Author: NICE Published On: 19th Jun 2023 - Last modified: 9th Jul 2024 Read more about - Contact Centre News, Darren Rushworth, NICE Recommended Articles Overcoming Obstacles to AI Adoption Our Top Use Cases for AI in Customer Service 9 Ways to Use AI in Customer Service 6 Key Ways to Reduce CX Friction to Increase Online Conversions Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter