2024 International CX Excellence Award Winners Announced Related Articles 2024 UK National Contact Centre Award Winners Announced Winners of 2024 UK National Contact Centre Awards Announced CX Excellence Award Winners Stand Out NICE Honours CX Excellence Award Winners at Interactions Live © MMD Creative - Shutterstock - 2302457551 232 Filed under - Business Insights, Darren Rushworth, NICE The winners of the 2024 International CX Excellence Awards have been announced at NICE Interactions, London. The awarded organizations were recognized for their innovative approaches to customer experience (CX) and their effective use of NICE’s Enlighten AI for CX and the CXone platform. The CX Excellence Award winners demonstrated remarkable results in one of 5 categories: AI Trailblazer – Awarded to Harrods UK for demonstrating AI’s transformative potential in creating business value for consumers and employees. Digital Innovation – Awarded to the Alzheimer’s Society for leveraging digital and AI technology to provide personalized customer care. Outstanding Cloud Realization – Awarded to Maxicare Philippines and ScS for effectively consolidating CX operations onto CXone to improve efficiency and unify experiences across channels. Outstanding Customer Experience – Awarded to Nespresso and BT for utilizing digital and AI solutions to deliver personalized and efficient customer interactions. Outstanding Employee Engagement – Awarded to Carnival UK for using Enlighten’s AI to enhance employee productivity and efficiency. Darren Rushworth, President, NICE International, said, “Each one of this year’s winners represents an inspiring success story of what happens when an organization dedicates itself to transforming customer and employee experiences. These organizations are leading international markets with next-gen CX. What these winners have achieved motivates us at NICE to continue to innovate and deliver cutting-edge solutions.” For more information about NICE - visit the NICE Website About NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business. Find out more about NICE Author: Hannah Swankie Published On: 9th Jul 2024 - Last modified: 10th Jul 2024 Read more about - Business Insights, Darren Rushworth, NICE Recommended Articles 2024 UK National Contact Centre Award Winners Announced Winners of 2024 UK National Contact Centre Awards Announced CX Excellence Award Winners Stand Out NICE Honours CX Excellence Award Winners at Interactions Live Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter