Date: 05 February 2025, 9:00 a.m. PST | 12:00 p.m. EST
Location: Virtual
This monthly webinar series from Talkdesk showcases real-world success stories and expert advice from CX leaders to help you enhance customer experience, boost efficiency, streamline operations, drive business growth, and build meaningful connections.
Join Talkdesk for the February edition of the CX Innovators Best Practice Series, where they’ll dive into groundbreaking CX success stories and strategies transforming the financial services industry!
In this interactive session, you’ll learn how:
- Credit Union 1 integrated AI to enhance self-service with a 70% chatbot containment rate.
- Municipal Credit Union (MCU) reduced call wait times by 66%, achieved 64% virtual agent containment, saved over $1M, and enhanced personalized member service.
- To integrate top tips and tricks that will uplevel your CX, no matter your industry or job level.
Author: Talkdesk
Reviewed by: Robyn Coppell
Published On: 21st Jan 2025 - Last modified: 22nd Jan 2025
Read more about - Call and Contact Centre Events, Talkdesk
