Date: 19 March 2025, 9 a.m. PST | 12:00 p.m. EST
Location: Virtual
Join Talkdesk for the March edition of the CX Innovators Best Practice Series, where they’ll dive into groundbreaking CX success stories and strategies transforming the health sector!
In this interactive session, you’ll learn how:
- Evara Health leveraged Generative AI to reduce call volumes by 45%, and allow live agents to focus on personalized care and proactive outreach
- CHOC Children’s Hospital of Orange County improved the patient experience with reduced average hold and handling times and a notable decrease in dropped calls
- To integrate top tips and tricks that will uplevel your CX, no matter your industry or job level
Speakers
- Cate Vanasse, Director of customer marketing at Talkdesk
- Howard Rubin, Chief information officer at Evara Health
- John Henderson, Chief information officer at CHOC Children’s Hospital of Orange County
Author: Talkdesk
Reviewed by: Robyn Coppell
Published On: 25th Feb 2025 - Last modified: 28th Feb 2025
Read more about - Call and Contact Centre Events, Talkdesk
